Refund Policy

ANCHOR Sovereign, LLC is committed to delivering high-quality genealogical research and software tools. This policy explains under what circumstances refunds are available for our services.

Research Portal Access

Portal access is available as a one-time purchase. Because the portal provides immediate access to a fully functional software platform, portal access fees are generally non-refundable once access has been granted.

Exceptions:

• If you experience a technical issue that prevents you from accessing or using the portal and we are unable to resolve it within 7 business days, you are entitled to a full refund.
• If you contact us within 24 hours of purchase and have not yet logged in, we will issue a full refund upon request.

Research Service Deposits

Research service deposits are collected to reserve your spot in our research queue and begin project planning. Deposits are non-refundable once research has begun.

Exceptions:

• If we determine at intake that we are unable to help with your specific research case, no deposit will be charged and any amount collected in error will be refunded in full.
• If you cancel a research project before we have begun any research work (typically within 48 hours of payment), we will refund your deposit in full.

Research Service Milestone Payments

Milestone payments (applicable to Tiers 2–4) are collected at defined project checkpoints after work at that stage has been completed and reviewed with you. Milestone payments are non-refundable.

Final Payments on Delivery

Final payments are due upon delivery of the agreed-upon research materials. If you believe the delivered materials do not reflect the agreed-upon scope of work, please contact us within 14 days of delivery. We will review your concern and, if warranted, provide additional research work at no charge to fulfill the original scope.

Refunds of final payments are issued only if ANCHOR has materially failed to deliver the agreed-upon scope and we are unable to remedy the deficiency through additional work.

Tier 5 — The Origin Journey

Tier 5 engagements are governed by the individual project agreement, which includes a custom refund and milestone schedule negotiated at project start. The terms of the project agreement govern in the event of any conflict with this general policy.

How to Request a Refund

To request a refund or to raise a concern about your service, please email us at info@anchorgenealogy.com with the subject line "Refund Request" and include your name, the email associated with your account, and a description of your concern.

We will respond within 5 business days. Approved refunds are processed within 10 business days to the original payment method.

Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer. We are committed to resolving billing issues fairly and directly. Chargebacks initiated without prior contact may result in suspension of your account pending resolution.

Contact

Questions about this policy or your specific situation? We're happy to talk:

ANCHOR Sovereign, LLC
info@anchorgenealogy.com